Frequently

   Asked Questions

What do you mean by remote marketing department?

We call ourselves your remote marketing department because in general, we become more integrated into your teams than most agencies. Our first task when partnering with you will be to get to know your team, company and industry and well as possible, so we can work efficiently alongside you, come up with the best strategies for you, and of course, know whether it’s tea or coffee for you when it’s time to turn the kettle on!

Are you based anywhere?

Whilst we are remote, we are not nomads! Our office is situated in St Albans, Hertfordshire, which is 30 minutes from central London. Our team alternates from working at home and in the office.

How does your price structure work?

Depending on whether you need monthly support or a one-off project, our pricing structure can vary.

Generally, our partners work with us perpetually and we invoice the hours worked on a monthly basis. We structure the hourly rate based on the number of hours worked, with a lower hourly rate for partners that require higher amounts of hours per month. For single projects or large campaigns, we can quote in advance.

What if we need less support one month than another?

Our on-going support flexes with your demand, you will only be charged for hours worked that month, regardless of previous months. We find this to be the most cost-efficient model for our partners.

Can we call you for support whenever necessary?

If you are a partner that works with us on a monthly basis, you have support 24/7 with a personal account manager. Whilst we don’t work night shifts, we do not have set hours when you can contact us, and we are always available to help. We do not charge for any time in meetings, calls or emails.

Can we work with a set budget per month?

If you prefer to work with a set monthly budget, we will utilise the capacity available and guarantee to invoice the budget amount or less every month.

How does your Social Media Management work?

We have a variety of different packages available for Social Media Management. Our services start with our expert Social Media Managers assisting you with community engagement, by responding to all comments and inbox messages. At the opposite end of the spectrum, we offer full account management where we will create the concepts and content, schedule the posts at the optimal times for your audience, and manage all community engagement. We can create a fully customised social package to suit your needs.

Does your Social Media Management include Social Media Advertising?

We can include a social media advertising budget into a management package; however, we usually look at them as separate services. As a rule of thumb, both should be working together for optimum results.

How does your Graphic Design Support work?

Our Graphic Designers are always on hand to support with any creative projects that your business requires. Many people think of Graphic Design as logo design, stationary design or creative advertising campaigns. However, we support many of our partners with day to day graphic support for documentation such as: PowerPoint Presentations, Brochures, Promotional Material, Recruitment Documents and a variety of internal and external PDF’s.

How does your pricing work for Videography?

Most videography shoots will be quoted based on your requirements. We can work to your budget depending on the experience and number of crew needed, kit required and location. For smaller projects or on-going edits for social media etc, we would work on an hourly rate.

How do you guarantee project deadlines?

We have a very experienced management team who are disciplined when it comes to project deadlines. We understand that missed deadlines have implications for your business and guarantee set timeframes for all larger projects based on their requirements.

Do you work with Start Up’s or Sole Traders?

We work with businesses of all sizes, from Sole Traders to International Corporations. We have supported many Start Up’s and taken them from an idea, to an established company, with a sensible budget. Please don’t hesitate to enquire if you are a Start Up or Sole Trader, to see how we can help to grow your business in a cost-effective and results driven way.

Do you offer Email Marketing?

We offer full creative and copywriting support for email campaigns and newsletters. Whether you are looking to drive more traffic to your website, or simply keep your mailing list engaged with beautiful and well written articles on a monthly basis, we can help you to send emails that deliver results. (Who doesn’t love a mail pun, they are just plane brilliant.)

How do you charge for Digital Marketing?

We do not charge any campaign management fees for Ad Spend up to £10,000pa. For larger campaigns, we have a unique pricing structure that is based on the campaign’s performance, rather than the Ad Spend. We find this a lot more cost effective for our partners than the traditional percentage-based fee’s for digital marketing.

How do you secure my companies data?

All of our data is securely stored on servers and fully compliant with the latest GDPR requirements. Our privacy and cookies policy can be viewed here.

Didn’t find your answer? Drop us a message and we will answer it for you.